HOLIDAY RENTAL AGREEMENT
Welcome to Flamingo Realty & Burrum Heads Holiday Homes
We’re delighted to welcome you and thank you for choosing to stay with us! We truly hope your time 
here is relaxing, memorable, and filled with everything you need for a wonderful holiday. To help things run smoothly, we kindly ask that you take a moment to read through this agreement. It outlines the terms of your stay and helps ensure everything is clear for you and for us.
The property is managed by Flamingo Realty & Burrum Heads Holiday Homes.
ABN: 94 909 001 920
Need to get in touch? Mobile: 0497 784 697 Email: info@flamingorealty.com.au
In case of emergency
Police, Fire or Ambulance – Dial 000
A quick note about this agreement:
This agreement is between you (the "Responsible Adult" who made the booking) and Flamingo Realty & Burrum Heads Holiday Homes. It gives you a licence to stay at the property under the terms outlined here. While you're here, we’ll always respect your space, but our team may need to access the property if necessary (e.g., maintenance or safety matters).
By confirming your booking, you're agreeing to these Terms & Conditions. We occasionally update them on our website, so feel free to check back for the latest information.
Please note: We manage the property on behalf of the owner and accept bookings under these terms.
Bookings and Payment
• You will receive a Booking Confirmation following your booking.
• Please carefully check the confirmation details and inform us immediately of any errors or 
omissions.
• Payment of a deposit constitutes acceptance of this Rental Agreement.
• A 25% deposit is due upon receipt of the Booking Confirmation.
• Balance of payments will be in accordance with the Booking Payment schedule outlined in the Booking Confirmation.
• Payment by credit card incurs a non-refundable 1.75% processing service fee.
• All bookings must be made by an adult aged 21 years or older (the Responsible Adult).
• It is a requirement that we know the identity of all guests staying at the property for safety and emergency purposes.
• The Responsible Adult must be present at the property for the duration of the stay.
Cancellation Policy
We understand that plans can change unexpectedly, and we aim to be as fair as possible while also 
protecting our property owners. The following cancellation terms apply to all holiday bookings:
1. Cancellation by Guest
• More than 30 days before check-in:
A full refund of any monies paid.
• 15–30 days before check-in:
A refund of 50% of the total booking amount, unless the property can be rebooked for the same period. If successfully rebooked, a full refund will apply, less a $60.50 booking fee.
• 14 days or less before check-in:
No refund will be provided, unless the property can be rebooked for the same period. If 
successfully rebooked, a full refund will apply, less a $60.50 booking fee.
• No-show or early departure:
No refund provided.
2. Cancellation by Flamingo / Owner
• In the unlikely event that we need to cancel a booking due to unforeseen circumstances (e.g. property damage, essential maintenance, or sale of the property), guests will be notified as soon as possible and provided with either:
o A full refund of all monies paid, or
o The option to transfer their booking to another available Flamingo property.
3. Changes to Bookings
• Requests to change booking dates are subject to availability and owner approval. 
• Changes made within 30 days of check-in may be treated as a cancellation and rebooking.
4. Travel Insurance
• We strongly recommend that all guests take out travel insurance to cover unexpected events such as illness, travel disruptions, or extreme weather, as these are not the responsibility of Flamingo Holiday Homes
• Credit card service fees are not refundable upon cancellation.
Tariffs
• Tariffs are current at the time of booking and subject to change.
Booking Fee
• A $60.50 Booking Fee will be included in the booking amount.
Housekeeping/Cleaning Fee
• A housekeeping/cleaning fee will be included in the booking amount.
Pet Fee – if applicable
• A $25.00 Pet Fee will be included in the booking amount.
Linen
• Not all properties provide linen as part of the booking. Please refer to your Booking 
Confirmation or property listing for details.
• Where linen is not provided, guests are welcome to bring their own or hire a linen package from Flamingo Realty. Please contact us for linen hire arrangements and associated costs.
Terms of the Agreement
1. You, as the Responsible Adult, are the person who enters into this Agreement and manages 
the booking on behalf of all guests.
2. The Responsible Adult must be at least 21 years of age.
3. The Responsible Adult will reside at the property for the entire booking duration.
4. The Responsible Adult agrees that all guest information provided is accurate and complete.
5. The Responsible Adult is responsible for ensuring that all guests, invitees, and any other 
persons at the property understand and comply with this Agreement.
6. The date of this Agreement is the date the booking was made.
7. The booking fee is the total amount payable for the stay, in accordance with the payment 
schedule outlined in the Booking Confirmation.
8. The "From" date on the Booking Confirmation is the first night of your stay.
9. The "To" date on the Booking Confirmation is the day you depart.
10. Check-in is from 2:00 PM on the first day of your booking. Keys will be available from a 
secure lockbox at the property. You will receive the access code tree days before your arrival.
11. Check-out is by 10:00 AM on the day after your final booked night. Extra charges may apply 
for late departures unless previously arranged.
12. The maximum number of overnight guests is as stated in the Booking Confirmation.
13. The number of pets allowed is as specified in the Booking Confirmation.
14. The property is for short-term residential accommodation only. Events such as weddings and 
large gatherings are not permitted.
Pets
1. Pets are only permitted at the property if approved at the time of booking and noted in the 
Booking Confirmation.
2. A non-refundable $25.00 Pet Fee applies per booking, unless otherwise stated.
3. All pets must be house-trained, clean, and treated for fleas prior to arrival.
4. Pets are not permitted on furniture or beds at any time.
5. Pet waste must be promptly removed and disposed of in outdoor bins.
6. Additional cleaning fees may apply if evidence of pets is found in breach of these terms.
7. You are responsible for any damage or nuisance caused by your pet during your stay.
Fire Pits or Braziers
1. Fire pits or braziers must not be brought onto the property by guests.
2. Fire pits must not be constructed on the property unless a designated area has been 
provided by the owner.
3. If a fire pit or brazier is provided by the owner, guests must be considerate of smoke drift to neighbouring properties. Fires must be extinguished immediately if nuisance smoke develops or is reported.
4. When using fire pits or braziers provided by the property owner, all Fraser Coast fire ban regulations must be observed. For up-to-date fire ban information, visit the QFES website:
https://www.qfes.qld.gov.au/safety-education/using-fire-outdoors/fire-bans-and-restrictions
Pools and Spas
For the safety of all guests and in compliance with Queensland pool safety regulations, 
erecting blow-up pools, portable spas, or any temporary water structures is strictly 
prohibited at the property.
Under Queensland law, any structure capable of holding 300mm (30cm) or more of water is considered a regulated pool and must comply with strict pool safety standards — including 
fencing requirements, safety barriers, and certification. Failure to comply may result in 
significant fines for both the property owner and the guest.
This policy is in place to ensure the safety of children and all guests, and to maintain full compliance with state legislation.
Thank you for your understanding and cooperation.
Noise and Conduct
To help maintain a peaceful and enjoyable environment for everyone, we kindly ask that you and your guests avoid behaviour that may disturb neighbours or others in the community. 
This includes, but is not limited to:
• Loud music
• Excessive noise from talking, singing, or televisions
• Noise from motor vehicles, motorcycles, or boats
• Noise caused by pets
• Use of language that may be considered offensive or inappropriate when heard by 
neighbours or others nearby
Respect for the Neighbourhood
We appreciate your understanding and cooperation in respecting the community and 
representatives of Flamingo Realty & Burrum Heads Holiday Homes throughout your stay. If any concerns arise about noise or the use of fire pits or braziers, we may need to discuss these with you to ensure everyone’s comfort.
Quiet Hours
Please keep noise to a minimum between 10:00 PM and 7:00 AM to help maintain a restful environment for all. Continued disturbances during this time may require us to involve local authorities to help resolve the issue.
If Issues Arise
If authorities are called due to ongoing disturbances and the situation does not improve, 
Flamingo Realty & Burrum Heads Holiday Homes reserves the right to end this Agreement. In such cases, you and your guests will need to leave the property within one hour. Please note that no refunds will be issued if this occurs.
Property Condition
At Flamingo Realty & Burrum Heads Holiday Homes, we take great pride in maintaining our properties to a high standard of cleanliness and care. We kindly ask that you and your guests treat the property with respect and leave it in a similar condition to when you arrived. To 
help ensure this:
1. Please take care not to damage the property or remove any items.
2. If any damage or loss occurs, please notify us promptly by email or text.
3. Before leaving, guests are asked to clean and put away dishes, remove all food from 
refrigerators and freezers, and place rubbish in the designated bins.
4. A cleaning fee is included in your booking; however, should the property require additional cleaning beyond normal wear and tear, extra charges may apply.
5. Additional cleaning, if needed, will be charged at $60.00 per hour.
Please note that refunds are not available for issues beyond the control of the property owner or management, such as problems with appliances, plumbing, electrical systems, or internet connectivity.
Damage Protection – Refundable Bond
A refundable security deposit (bond) is required with each booking. Should any damage or loss occur during your stay, we will contact you within three days of your departure to discuss. Any costs incurred will be deducted from the bond. The balance of the bond, less any applicable fees, will be refunded following the inspection.
Liability
Guests are responsible for safeguarding their personal belongings and using the property at their own risk. Please follow any safety instructions or signage provided. It is your responsibility to ensure the property meets your needs before booking.
Your rights remain protected under relevant consumer laws, including Australian Consumer Law.
Breach of Agreement
If any terms of this Agreement are breached or anticipated to be breached, Flamingo Realty & Burrum Heads Holiday Homes reserves the right to enter the property, modify or cancel the booking, and request that you and your guests leave the property. In such cases, no refund or credit will be provided.
Insurance
We strongly recommend purchasing travel insurance to protect against unforeseen circumstances such as cancellations, medical emergencies, or loss of personal belongings.
Check-Out and Departure
Please note that check-out time is promptly at 10:00 am. To help us prepare the property for the next guests, we kindly ask that before you leave you:
• Remove all rubbish and place it in the designated bins.
• Ensure the dishwasher is empty and that all kitchenware is washed, dried, and put away.
• Leave the property secure by closing and locking all windows and doors.
• Return all furniture to its original positions.
We appreciate your help in leaving the property clean and tidy. Please be aware that additional cleaning fees may apply if extra cleaning is required.
If you need to extend your stay beyond the 10:00 am check-out time, please arrange this with us in advance to avoid any additional charges.
On departure, please return the entry keys to the lock box. Failure to return keys may result in charges to cover the cost of replacement or re-keying.
Contact and After-Hours Support
Our after-hours contact number is 0497 697 784. We’re available from 8:00 am to 10:00 pm, seven days a week. If we are unable to answer immediately, please leave a voicemail or send a text message.
For emergencies or life-threatening situations, please call 000.
Keys
If you or your guests require assistance due to lost keys, a call-out fee of $35.00 will apply, in addition to the cost of replacing the keys.
For security reasons, if keys or remotes are not returned to the lock box upon check-out, you may incur the full cost of re-keying or replacement.
Number of Guests
The property is licensed to accommodate only the number of guests specified in your booking confirmation and for the dates confirmed. We kindly ask that this is respected to ensure a comfortable stay for all.
To ensure everyone’s comfort and safety, we kindly ask that no extra mattresses be brought onto the property. If the property is found to be accommodating more guests than specified in the booking, 
the booking may be terminated, and guests may be asked to vacate without a refund.
Please note that tents and caravans are not permitted on the property.
Additional charges may apply if extra guests or visitors are found to be staying overnight without prior approval.
The property is intended for short-term residential use only, and this booking is not governed by the Residential Tenancies Act. It must not be used for any unlawful purposes.
You and your guests are responsible for maintaining the security of the property throughout your stay. Any theft or damage resulting from negligence will be your responsibility.
Should any damage occur to the property or its contents beyond normal wear and tear, please notify our holiday rental staff as soon as possible. Arrangements will be made for repair or replacement costs.
To help maintain the property’s condition, we ask that furniture and items remain in their original locations. A fee may apply if items are moved from room to room.
In the event that keys or remotes are lost, lock replacement may be necessary at your expense. If you or your guests are locked out, a call-out fee of $35.00 will apply.
Please respect any areas designated as private by the owners, as these are off-limits.
For the safety and preservation of the property, children are kindly asked not to jump on the beds or furniture. Any damage caused by this will be charged to you.
While we strive to provide a safe and enjoyable environment, we cannot accept liability for injury, damage, loss, or inconvenience caused by events outside the control of the Agent or Owner. We also recommend that you obtain personal property or travel insurance to cover any unforeseen circumstances.
Parties and functions are not permitted on the property. Should a breach occur, this may result in immediate termination of your booking without refund and a penalty fee of up to $500.
You and your guests are required to comply with any Body Corporate by-laws, rules, and reasonable instructions from the operator. Failure to do so, after a warning, may result in termination of your booking.
Linen
Some of our properties supply linen, which typically includes sheets, pillowcases, bathmats, hand towels, bath towels, and tea towels, as well as pillows, pillow protectors, mattress protectors, and blankets or doonas. For those properties that provide linen, all beds will be made up prior to your arrival.
If linen and towels are provided and you would like a change during your stay, please contact our office to arrange this service. Please note that a fee may apply for any linen or towel exchanges.
We kindly ask that linen be used on all beds to help keep mattresses clean. Charges may apply if mattresses require cleaning or sanitising due to use without linen.
On departure, there is no need to strip the beds, as this is included in our housekeeping service.
If your property does not include linen, please plan to bring your own for the duration of your stay.
Cleaning
We kindly ask that you help maintain the cleanliness of the property throughout your stay to ensure a pleasant experience for everyone.
Smoking
Please be aware that smoking inside the property is not permitted in accordance with state legislation. We also ask that cigarette butts be disposed of in the rubbish bins provided. Discarding cigarette butts in garden areas may result in an additional cleaning charge. Additionally, some properties and most strata buildings do not allow smoking on balconies, so please observe any such restrictions.

Smoking Illicit Substances – is strictly prohibited and may be reported to police if residue is found on the premises following your vacate. To protect all future guests health the property is tested for drug residue after each vacate and if a positive test is found costs to remove the residue including steam cleaning as necessary will be charged to you.
Council Wheelie Bins
Rubbish collection by the council occurs weekly. Information about bin collection days can be found within the check in details. Our representative will place the bins on the kerb the afternoon before 
collection day and return afterward to clean and refresh the bins for your continued use. If you require an additional waste bin, please contact our office, and we will be happy to assist.
Self-Catering
All properties are self-catering. Pantry and bathroom basics are provided for your convenience upon arrival; however, we recommend bringing supplies to cover the duration of your stay.
Gas Bottles
For your convenience, BBQs are provided at each property, along with two 8-9kg gas bottles to avoid the need for you to arrange replacements. Should the gas bottles run out during your stay, please contact us, and we will organise a replacement promptly.
Car Parking
Some properties do not include car parking. Where parking is provided, please ensure that you and your guests use only the designated parking space allocated to the property. Parking must not obstruct common areas or other residents’ access, and parking on council verges or footpaths in front of the property is not permitted.
Pets
We warmly welcome pets only at properties that are clearly advertised as “Pets Welcome” or “Pets Allowed.”
According to Fraser Coast Council regulations, a maximum of two dogs is permitted per property.
Service animals that are specially trained to assist individuals with disabilities are always welcome, provided we are notified in advance.
If pets are found on the property without prior approval, we may need to cancel the booking and a fumigation fee could be deducted from the security deposit.
For pets that are permitted, they are generally asked to remain outside unless prior permission for indoor access has been granted. We may kindly request photos of your pets to help us with this approval.
Please note, even with indoor approval, pets are not permitted on furniture, carpeted areas, bedrooms, or beds to maintain cleanliness for all guests.
Should there be any indication that pets have been inside without approval or on restricted areas, an additional cleaning fee may be charged, which would be deducted from your bond or through the booking platform.
We also kindly ask that any damage or staining to linen caused by pets be reported, as replacement costs may apply and will be charged accordingly.
Upon departure, we would appreciate your assistance in ensuring all pet waste, including droppings and dog bones, is properly collected and disposed of in the bins provided. For your convenience, pooper scoopers and waste bags are available on the property. If this is overlooked, a cleaning fee may be applied.
Thank you for your understanding and cooperation in helping us maintain a comfortable and welcoming environment for all guests.
TV Reception and Internet Access
Our properties offer Wi-Fi and internet access for guest use. However, due to the natural terrain in the Burrum Heads and Toogoom areas, there may occasionally be some interruptions or limitations in network coverage. While we strive to provide the best possible connectivity, we are unable to guarantee the quality or consistency of mobile phone reception, television signals, smartphone internet, or Wi-Fi access at any property managed by Flamingo Realty & Burrum Heads Holiday Homes.

Faults, Repairs, and Maintenance
Please be aware that air conditioners, swimming pools, and electrical appliances may occasionally experience faults or require repairs. We kindly ask that you report any issues as soon as possible so we can address them promptly. While we make every effort to resolve such matters quickly, we cannot guarantee the availability or full functionality of these items throughout your stay.
No refunds or reductions in rates will be provided for the temporary unavailability of these amenities.
For maintenance or repair work, you will be requested to provide access to the property for service personnel. We will arrange any visits in advance and aim to schedule them during convenient hours, typically between 9:00 am and 5:00 pm, unless an emergency situation requires otherwise.
Should a tradesperson be sent to the property at your request to carry out a repair that is later found to be unnecessary, the contractor’s callout fee will be charged to you.
Thank you for your understanding and cooperation.
Personal Property
While we take great care in managing our properties, Flamingo Realty & Burrum Heads Holiday Homes cannot accept responsibility for the loss or damage of personal belongings belonging to you or your guests during your stay or after departure. This includes, but is not limited to, loss due to theft, equipment failure, or difficulty retrieving items left behind. If you leave any belongings at the property, please notify our office within 24 hours of departure, and we will do our best to assist in recovering your items. Found items will be held for up to two weeks.
Alternatively, items can be posted back to you; please note that postage costs, along with an administration fee of $40.00 to cover handling and attendance at the post office, will be retained from your security bond.
Building Works & Noise
Our holiday accommodations are situated in residential neighbourhoods, where occasional noise is a normal part of the environment. This may include sounds from electrical, drainage, infrastructure, building, or road works occurring nearby. Please be aware that Flamingo Realty & Burrum Heads Holiday Homes, as well as the property owners, cannot be held responsible for noise generated by neighbouring properties, service providers, or local council works beyond our control.
We appreciate your understanding that no discounts can be offered in these circumstances.
Events - Weddings, Parties, After School (“Schoolies”) Functions, etc.
Our properties are intended for short-term holiday accommodation only and are located within residential areas. To maintain a peaceful environment, events such as weddings, parties, or school[1]related functions are not permitted.
If it comes to our attention that an event is being held during your booking, we reserve the right to terminate the booking immediately without refund. You and your guests will be required to vacate the property within one hour of notification.
Any damage, additional cleaning, or repairs resulting from such events will be charged to you.
Body Corporate By-Laws
Where applicable, details of relevant Body Corporate By-Laws will be provided to guests by Flamingo Realty & Burrum Heads Holiday Homes upon request.
Please note that Flamingo Realty & Burrum Heads Holiday Homes reserves the right to update this Rental Agreement and Terms and Conditions at any time without prior notice. Any revisions will take effect from the moment they are published on our website or booking platform.